The Acquirer Reference Number (ARN) of a refunded transaction is visible the day after the refund, in your Dashboard, "Transactions" menu, in the detail of a refund, "General" tab, "Financial" block, you will find the line Acquirer reference number.
Example of presentation in the Dashboard:
It is also possible to configure an export with the ARN column.
To do this:
- Go to https://dashboard.dalenys.com/reports/templates/custom
- Click on "Add a template".
- In the "Template name" box, rename your report to find it when exporting transactions (for example: ARN)
- In the "Page" box, select "Transactions".
- In the "Description" box, indicate the function of this report
- In the "Column List" box, select the following fields: IDENTIFIER;TRANSACTIONDATE;TRANSACTIONID;ORDERID;OPERATIONTYPE;AMOUNT;CURRENCY;ACQUIREDREFERENCENUMBER
- Click on "Save".
When exporting your refunded transactions, select the report you just created.
You will find a dedicated column with the corresponding ARN numbers.