| Note : You must have the "Administrator" profile on your account to make these changes. |
1. What are the different types of contacts and their roles?
- Commercial Contact: This is the key person for all questions related to your contract, offers, and business relationship.
- Accounting Contact: This contact receives invoices and all communications regarding accounting and payments. Keeping this contact up to date is crucial to avoid delays in processing your invoices.
- Technical Contact: This contact receives important notifications about the status of your transactions, payment failures, and technical alerts. An updated technical contact allows for a quick response in case of issues with your platform.
- Fraud Contact: This person is notified in case of suspected fraud.
- Disputes Contact (Chargebacks): This person is notified in case of a payment dispute (chargeback). Having a dedicated contact is important for proactively managing these situations.
2. How do I update my contacts?
You can update your contact information directly from your dashboard.
- Log in to your account.
- Go to the "Account Management" section, and select your account.
- Click on the "Contact" tab. You'll find a list of all the contact types mentioned above.
- Click the "Add a contact" button or press the pencil icon next to the contact you want to update.
- Enter the name, email address, and phone number (in the format
+country code) of the new contact. - Click "Add" to confirm the changes.
3. I have several people on my team. Can I add more than one contact for the same category?
Yes, you can associate multiple email addresses for each contact type. You can also use a group or distribution email address (e.g., technical@yourcompany.com). This way, all relevant members of your team will receive communications simultaneously.
4. How long does it take for the changes to take effect?
The changes you make to your contacts are usually effective immediatly. All future communications will be sent to the new email addresses you specified.